FAQs
Welcome to the Printly Made FAQs page. We’ve compiled answers to some of the most common questions about our Metal Essentials, ordering process, shipping, returns, and more. If you need further assistance, feel free to contact us directly.
1. What products does Printly Made offer?
At Printly Made, we specialize in Metal Essentials—crafted to bring timeless elegance and warmth to your home. From decorative pieces to functional Metal items, each product is made with precision and care.
2. When was Printly Made founded?
Printly Made was proudly established on March 7, 2019, and has since been committed to delivering quality wooden products with exceptional service.
3. What are your business hours?
We operate Monday through Friday. Orders placed before 5:00 PM (GMT-05:00) Eastern Standard Time will begin processing the same day.
4. What is the order handling and delivery time?
- Handling Time: 3–5 business days (Monday–Friday)
- Transit Time: 7–10 business days (Monday–Friday)
- Estimated Total Delivery Time: 10–15 business days depending on your location
5. Do you offer free shipping?
- Domestic Shipping (United States)
Shipping Fee: $6.95
All domestic orders are processed and shipped within our standard production timeline.
Total estimated delivery time: 8-15 business days after dispatch.
- International Shipping
Shipping Fee: $7.95
We offer international shipping to most countries. Delivery times may vary based on destination and customs clearance, but typically range from 10-15 business days.
6. Do you ship internationally?
Yes, we ship to all destinations within the United States and International shipping
7. What payment methods do you accept?
We accept a wide range of secure payment options, including:
Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal.
All payment methods are available at checkout.
8. Can I return a product?
Yes, we accept returns within 30 days of delivery for both defective and non-defective products. Items must be in new condition and returned via mail.
- Restocking Fees: No restocking fees apply
- Return Shipping Cost: Customers are responsible for return shipping unless the item was defective or damaged
9. How do I exchange an item?
We do accept exchanges. If you received the wrong item or simply want something different, contact us to arrange a return and exchange process.
10. How long does it take to process a refund?
Once we receive and inspect the returned product, refunds are typically processed within 5 business days.
11. How can I contact Printly Made ?
If you have questions or need support, our customer service team is here to help.
- Email: support@printlymade.shop
- Address: 10024 Lachlan Dr, Austin, TX 78717
12. Do you charge sales tax?
Sales tax is applied where required by law and will be calculated at checkout based on your location.
13. Can I track my order?
Yes. Once your order ships, a tracking number will be sent to your email so you can monitor its progress in real-time.
14. What if my order arrives damaged?
If your item arrives damaged or defective, please contact us immediately with photos of the product. We will arrange a free return or replacement as needed.
If your question wasn't answered here, don't hesitate to reach out. We're always happy to help.
Thank you for choosing Printly Made — where craftsmanship meets creativity.